Frequently Asked Questions

Q. What Is Alexapure Pro™?

A: Alexapure Pro™ is a tabletop stainless steel water filtration system that purifies water from virtually any water source into clean, safe, healthy drinking water.

Q. Can I Use PayPal?

A: The option to pay with PayPal is coming soon. Please check back with us periodically for updates.

Q. Is It Safe To Buy Online?

A: Buying online is absolutely one of the safest ways to shop! SSL Certificates authenticate our identity and encrypt the information visitors enter on our site. This keeps thieves from "overhearing" any exchange between our Web page and another computer. When an SSL Certificate is installed, you can rest assured that the information you send is secured and can't be viewed by cyber crooks.

Our SSL Certificate enables the browser and Web server to build a secure, encrypted connection. The SSL "handshake" process, which establishes the secure session, takes place discreetly behind the scenes without interrupting your shopping experience. A padlock icon in the browser's status bar and the "https://" prefix in the URL are the only visible indications of a secure session in progress.

The Water4Patriots checkout page is secured with a Norton.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Encryption means that all data transmitted is scrambled, so even if something went awry, it would be meaningless to any unintended receiver.

We use a third-party credit card processor that meets the strictest international standards for data security to manage our credit card payments, so no one ever has access to your credit card information. We do NOT keep your credit card number on file.

We at Water4Patriots understand that you are trusting us with your financial safety when you purchase from us online. We have done everything that is currently possible to ensure that your information is safe from beginning to end and we thank you for your confidence in us.

Q. I don’t have a credit card, can I send a money order or check?

A: Yes! Simply click here for our mail order form and return it to us at the address on the bottom of the form.

Q. Is There A Refund Policy On Alexapure Pro™?

A: There sure is! This is a 365-day promise that if you feel the Alexapure Pro does not produce the cleanest, best-tasting water you’ve ever had, you can simply return it—no questions asked—for a full refund of every penny you paid. Please see: www.water4patriots.com/info/returns.php for full return instructions.

Q. How Do I Open And View The Bonus Materials?

A: Once you've downloaded the manuals to your computer, you'll need Adobe Acrobat Reader to view them. Don't worry, Adobe Acrobat Reader costs nothing and it's already installed on most computers. If you don't have it or for some reason your book still won't open, please visit www.Adobe.com to download the newest version and install it.

Q. What Is Alexapure Pro™ Made Of And What Does It Do?

A: Combining the unprecedented, super-filtration power of an all-new gravity block core with a hybrid ceramic shell impregnated with genuine silver, Alexipure Pro™ removes up to 99.99 percent of impurities, including bacteria, viruses, fluoride, disinfectants, volatile organic contaminants (VOAs) and hormones. The system is gravity powered and requires no electricity.

Q. Can You Give Me More Details On How Alexapure Pro™ Removes Impurities?

A: Sure. The hybrid ceramic shell is like heavy-duty outer armor that filters out larger-sized contaminants through a maze of pores and channels that trap debris. The outer shell is impregnated with pure silver to eliminate unhealthy bacterial growth, a major flaw of other filters that leads to slime. The advanced engineered carbon gravity block at the center filters out even the tiniest contaminants such as viruses.

Q. Which Diseases Does Alexapure Pro™ Prevent?

A: The Alexapure Pro™ removes virtually all the bacteria (99.99%) and protozoa (99.9%) from contaminated water, and reduces turbidity (muddiness) by filtering out suspended particles. Together, these make up some of the most common and deadly micro-organisms commonly found in unclean water, including Escherichia coli, Campylobacter, Vibrio cholerae, Pseudomonas aeruginosa, Shigella, Salmonella, Giardia lamblia ("Beaver Fever"), Cryptosporidium Parvum, Entamoeba histolytica, and more.

Q. How Long Will My Alexapure Pro™ Last?

A: The Alexapure Pro™ filter lasts for up to 5,000 gallons (compared to a Brita pitcher, which lasts for only 40 gallons and doesn't filter anywhere near the same amount of contaminants). That's 125 times more water from Alexapure Pro™ than from Brita. Since the average family of four can use up to five gallons of water per day, that means that Alexapure Pro™ could last for up to 1,000 days.

Q. What If I Need Water From Alexapure Pro™ In A Hurry?

A: No problem. Water flows through the system at 2.3 gallons (9 liters) per hour, three times faster than anything else on the market.

Q. Why Shouldn't I Just Use Water From A Water Fill Station or Buy Bottled Water?

A: You don't really know what's in that water. At water fill stations, they might not be doing the necessary maintenance or changing filters regularly. And how do you know that the water in those fancy bottles is actually filtered rather than merely tap water? With Alexapure Pro™, you know that the water is being purified to the highest quality standards.

Q. Is It A Hassle to Set Up?

A: Not at all. Setup takes just a few minutes. It's low maintenance and sturdy, filters are easy to install, and it's easy to clean.